Terms and conditions

Terms and Conditions

Last Updated: October 31, 2025

Welcome to Candles by Bea. These Terms and Conditions (“Terms”) govern your use of our website www.candlesbybea.com and your purchase of our hand-poured soy candles and related products. By placing an order or browsing our site, you agree to be bound by these Terms. Please read them carefully.


1. Orders & Availability

  • All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.
  • We strive for accuracy in product descriptions, pricing, and imagery, but occasional errors may occur. We reserve the right to cancel orders placed at incorrect prices.
  • By placing an order, you confirm that all information (name, address, email) is accurate and that you are authorized to use the payment method provided.


2. Pricing & Payment

  • All prices are listed in USD ($) and do not include shipping or applicable taxes (calculated at checkout where required by law).
  • We accept payments via major credit cards and PayPal through secure, third-party processors (e.g., Stripe).
  • We do not store your full credit card information—all transactions are handled securely by our payment partners.


3. Shipping & Delivery

  • Orders are typically processed within 3–5 business days (excluding weekends and holidays).
  • Shipping times vary by carrier (USPS, UPS, etc.) and destination. We are not responsible for carrier delays, lost packages, or customs fees (for international orders, if offered).
  • Once shipped, you’ll receive a tracking number. Please ensure your shipping address is correct—we cannot redirect packages once in transit.


4. Returns, Exchanges & Damaged Items

  • Due to the handmade and hygienic nature of our products, all sales are final.
  • If your candle arrives damaged or defective, please email [email protected] within 7 days of delivery with photos of the item and packaging. We will, at our discretion, offer a replacement or store credit.
  • No returns or refunds for change of mind, scent preference, or minor aesthetic variations (e.g., frosting on soy wax—this is natural and does not affect performance).


5. Product Use & Safety

  • Candles by Bea are intended for decorative and aromatic use only.
  • Always follow safe burning practices:
    • Trim wick to ¼” before each use
    • Never burn for more than 4 hours at a time
    • Keep away from children, pets, and flammable materials
    • Never leave a burning candle unattended
  • We are not liable for misuse, accidents, or property damage resulting from improper candle use.


6. Intellectual Property

  • All content on this site—including product designs, photography, logos, text, and branding—is the exclusive property of Candles by Bea and protected by copyright laws.
  • You may not reproduce, distribute, or create derivative works without our written permission.


7. Limitation of Liability

  • Our products are made with care using high-quality, clean ingredients. However, we do not guarantee suitability for individuals with sensitivities or allergies. Please review ingredient lists before purchasing.
  • To the fullest extent permitted by law, Candles by Bea shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website.


8. Governing Law

  • These Terms are governed by the laws of the United States and the state in which Candles by Bea operates. Any disputes will be resolved in the appropriate courts of that jurisdiction.


9. Changes to These Terms

  • We may update these Terms occasionally. The “Last Updated” date above will reflect changes. Continued use of our site constitutes acceptance.


10. Contact Us

Questions about these Terms? We’re happy to help.

Email: [email protected]

Thank you for supporting small-batch, intentional craftsmanship.

Light well,

Bea