Effective Immediately
At Candles by Bea (“we,” “us,” or “our”), we deeply respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.candlesbybea.com] (the “Site”), place an order, sign up for our mailing list, or otherwise engage with our brand.
By using our Site or purchasing our products, you consent to the practices described in this policy.
1. Information We Collect
We collect only the information necessary to serve you effectively and fulfill your orders:
A. Personal Information You Provide
Name, shipping & billing address – required to process and deliver orders
Email address – used for order confirmations, shipping updates, and (if opted in) marketing
Phone number – occasionally used by carriers for delivery coordination
Payment details – processed securely via third-party gateways (e.g., Stripe, PayPal); we never store full credit card numbers
Account preferences – if you create an account (e.g., saved addresses)
B. Automatically Collected Data
IP address, browser type, device type, and pages visited – collected via cookies and analytics tools (e.g., Google Analytics) to improve site experience
Order history and browsing behavior – used to personalize recommendations (if applicable)
C. Voluntary Submissions
Messages sent via contact forms
Responses to surveys or feedback requests
2. How We Use Your Information
We use your data only for legitimate business purposes, including:
Processing and fulfilling your orders
Communicating about your purchase (e.g., shipping confirmations)
Responding to customer service inquiries
Preventing fraud and enhancing site security
Sending promotional emails only if you’ve explicitly opted in
Improving our products, website, and customer experience
Complying with legal obligations (e.g., tax reporting)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. How We Protect Your Information
We implement reasonable technical and organizational measures to protect your data:
SSL encryption across our entire website (look for “https://” and the padlock icon)
Secure payment processing through PCI-compliant third parties (e.g., Stripe, PayPal)—your card details never touch our servers
Limited internal access – only essential personnel can access customer data, and only for order fulfillment or support
Regular software updates to patch security vulnerabilities
Strong password policies for backend systems
While no system is 100% immune to risk, we take data protection seriously and continuously evaluate our safeguards.
4. Third-Party Services
We use trusted partners to operate our business, including:
BigCartel – our e-commerce platform (they process and store order data per their own Privacy Policy )
Payment processors (e.g., Afterpay, Stripe, PayPal) – handle transactions securely
Shipping carriers (e.g., USPS, UPS) – receive name and address to deliver packages
These providers are contractually obligated to protect your data and use it only as directed.
5. Your Rights & Choices
Depending on your location (e.g., California under CCPA), you may have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete information
Request deletion of your data (subject to legal exceptions, such as tax records)
Opt out of marketing emails (unsubscribe link in every email)
Withdraw consent at any time (where applicable)
To exercise these rights, please contact us at hello@candlesbybea.com with “Privacy Request” in the subject line. We’ll respond within 30 days.
6. Data Retention
We retain your personal information only as long as necessary:
Order records: 7 years (for tax, accounting, and warranty purposes)
Marketing emails: until you unsubscribe
Cookies/analytics: up to 26 months (per Google Analytics default)
7. Children’s Privacy
Our products and website are not intended for children under 13. We do not knowingly collect data from minors.
8. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will indicate revisions. Continued use of our Site constitutes acceptance.
9. Contact Us
Have questions or concerns about your privacy?
We’re here to help.
Email: hello@candlesbybea.com
Mailing Address: [Optional: Add your business mailing address if you’d like]
Thank you for trusting Candles by Bea with your home, your rituals, and your information.
—
Light well,
Bea